FREQUENTLY ASKED QUESTIONS

CAST Landscape Lighting Maintenance

What is the required maintenance for CAST lighting fixtures?


The following maintenance should be performed on CAST fixtures once a year: 1. Wipe dirt and debris from fixtures. 2.Clean lenses with an environment friendly solution. 3. Remove plant material and debris that comes in contact with the fixture.




What is the required maintenance for CAST transformers?


Every 18 months, the following maintenance should be performed on your CAST transformer: 1. Clean dirt and debris from the surface and under cover. 2. Tighten theterminal block set screws on the top and bottom. 3. Test the transformer's loop amp against the form records to ensure the load is within the proper limits.




Can CAST landscape lighting perform in the winter?


Yes it can! CAST lighting fixtures are one of the most durable fixtures on the market today. CAST Lighting designed their fixtures so heat is managed properly, driver components have more space and advanced features can be built right into the unit! Did you know that Cast Lighting offers a lifetime warranty on their fixtures too? This is a real plus for our environment. No more broken path lights!





Pond Weeds

How do I control submerged aquatic weeds?


You need to reduce the muck because thats where the weeds are rooting. You can use the following treatments to reduce the muck in your pond, dugout, lake or lagoon... 1. Pond Dyes - they shade the water to slow photosynthesis 2. Aeration - Adds dissolved oxygen through the water column to the bottom of the pond. 3. Beneficial Bacteria - Reduces nutrients that feed the weeds Also to help cut, clear and rake the weeds out of your pond, check out our weed razers, and rakes!




How do I control floating weeds like duckweed?


Floating weeds are very difficult to eradicate and it is often introduced to the body of water by waterfowl. The reduction of nutrients is key in this case. Moving water with a fountain can be very effective for aerating the subsurface. You can also remove them manually by skimming!




How do I control emergent shoreline weeds?


Shoreline weeds like cattails can be difficult to treat. You can manually remove them by cutting the plant under the water before winter or by dredging. Also reducing the muck on the shoreline is key as weeds are likely to root in these areas. Use MuckAway combined with aeration can help. If you are unsure of your best method to treat for your pond, dugout, lake or shoreline, please call us 1 877-745-6898! We are happy to help you out with all your algae and aquatic weed treatments!





Pond Maintenance

Does a pond take a lot of work to maintain?


If your pond has been constructed properly with good filtration, a skimmer and consistent water flow, you won't need to maintain it very often. Critical maintenance should happen during start up in the spring and shut down in the fall.




What type of maintenance does a pond typically need during the summer months?


Provided that your pond was designed and installed properly, you will have minimal maintenance to do. The skimmer basket should be dumped once a week which takes no time at all and beneficial bacteria needs to be added to maintain optimal levels of bacteria, preventing algae growth in your beautiful water feature.




Do I need to drain and clean my pond regularly?


Your pond is an ecosystem with many living organisms! We advise that you allow the pond to remain balanced by leaving the majority of the water in it year-round, unless you have a huge build up of fall leaves or muck accumulation on the bottom.




How can I prevent leaves from getting in my pond?


The 2 best ways to keep leaves out of your pond are by: 1. Installing a skimmer because it will draw the leaves and debris into the skimmer's basket and can be dumped as it accumulates. 2. Netting your pond in the fall until you can clean your landscape and remove most of the leaves in the area.




Should I add rocks to my pond? Does it make it difficult to clean?


Rocks and gravel offer a natural place for beneficial bacteria to colonize. The beneficial bacteria breaks down the fish waste and debris that would otherwise accumulate in the pond and turn into sludge. Regardless of your pond's location (i.e. close to trees) or how many fish you have, you'll find that having rocks and gravel in your pond not only makes it look better, but it makes it healthier and easier to maintain! We highly recommend!




Should I use a timer on my waterfall and turn it off at night?


Your pond is a living, breathing ecosystem that requires dissolved oxygen to remain healthy and clear. Your pond will use dissolved oxygen especially over night and we recommend installing a fine bubble aeration system that runs 24/7 in your pond. This will not only increase dissolved oxygen and improve your water quality, but it will also save you money on energy starting and shutting it off everyday. We suggest putting your waterfall on a remote so you can turn it on when you are nearby to enjoy it!




Are there different steps for treating a pondless waterfall?


Pondless waterfalls do need some required maintenance to keep them perfroming at their best. The following three easy steps will help... 1. Keep your water clean and clear by using a natural bacterial additive like PondClear to break down the debris and any possible fine debris build ups that may occur. 2. Removing the build up on your pondless waterfall rocks is essential from deterring string algae from growing and clogging up your system. Using an algeacide can break down string algae and fine debris. 3. Keep an eye on your water levels and top up when necessary so your pump doesn't dry out!





Koi & Pond Fish

How deep does my pond need to be in order to keep koi fish?


There are thousands of two-foot deep ponds around the country, full of happy and healthy koi fish! Of course, if you are designing your pond and have the option to go deeper please be our guest!




Will predators will eat all of the fish in my pond?


Racoons and blue herrring are notorious for taking fish from ponds. We recommend providing a cave at the bottom of the pond for your fish to hide in so they will not be dinner for predators.




Can koi fish be kept in a pond that also contains plants?


Koi fish and plants compliment and need one another. In nature, fish feed on plants and as a result the fish produce waste which is broken down by beneficial bacteria on the bottom of your pond. In turn, this breakdown can be used as a fertilizer by the plants to grow and produce more natural fish food! Plants also grow more thick and lush if their roots are "pruned" by the fish nibbling on them. Plants will draw nutrients best if they are directly planted into the pebbles of the stream or pond bottom, not in pots of soil. If the selected plants are hardy, they can be left in place over the winter months. Occasionally, koi fish may uproot your plants so you may need to protect the roots.




Do I need to bring my koi and goldfish inside for the winter?


It is possible to keep fish in a pond over the winter months even in the cold Canadian prairies! You must oxygenate the water and allow the gasses to escape while using a heater to keep the water open. The fish will go dormant and will be much more alive come the spring time!




Does having a pond mean a lot of mosquitoes?


Mosquitoes will generally only lay their eggs in still, stagnant water, therefore having an aeration system and/or waterfall will prevent them from laying their eggs there. If the mosquitoes happen to lay eggs in your pond and the mosquito larvae hatch, the fish in your pond will gladly gobble them up!




What is the optimum water temperature for my pond if I have fish?


Fish and pond critters prefer particular underwater temperatures. In fact, a high-temp living environment can even affect their health and well-being. Warm water holds less oxygen than cool water so they’ll be literally gasping for breath if it gets too hot. As the air temperature heats up this summer, the water temperature in your pond will increase, so it’s critical to keep an eye on it as the mercury rises. The best temperature for your aquatic pals is around room temperature at 20C. A floating pond thermometer is a great tool to keep an eye on your pond's water temperature during the year!




What can I do to keep my pond cool during the hot summer months?


You can do the following to keep your pond cool as it gets hotter out there: 1.Add Aeration - Make sure you have your aeration system, like the Pond Logic KoiAir™ Aeration System, up and running. The moving, bubbling water is cooler and loaded with dissolved oxygen, making it easier for your fish to breathe. It's like a jacuzzi for your fish! 2.Add Plants - Just as you seek out shady spots to shield yourself from the sun’s rays, fish will do the same to keep themselves cool too! 3. Add Water - Warmer temperatures mean increased evaporation rates, so make sure you top off your pond during hot weather. Remember to treat the water with Vanish if you are using chlorinated water.




My fish hang out near my waterfall during hot days. Do I have enough aeration in my pond?


On hot days, the waterfall aerates the water naturally which attracts fish. But does this mean the rest of your pond is not getting enough oxygen? This depends on multiple factors such as: - the amount of muck accumulation you have - the amount of plants and weeds present - how many fish you have in the pond Contact us and let's see if your koi pond could benefit from more aeration!




How can I improve the health of my pond fish?


If you're finding your pond fish seem a little off, you can follow these three steps to nuture them back to health... 1. Get some more fresh water into your pond. Start by adding about 25% of your pond's capacity with new water. This will help increase oxygen levels that the old, stale water might have lost. 2. Observe your fish directly to see if they have any marks or inflammations. If you identify any symptoms or anything else that shouldn't be there, research or contact a veterinarian on the appropriate medications available to treat your fish. 3. It might be time to reevaluate your pond maintenance routine. Check if there is any part of your process thats needs more attention more frequently.





Pond Design & Construction

What type of water feature is best?


The answer to this question depends on how much space you have available, your budget, and the amount of time you are willing to spend maintaining the feature. We would be happy to help you decide what is the best feature for you! Contact us today and let's talk about your landscape idea!




What size should I make my pond?


You might want to base this on your available space and budget. We think you should always build as large as you can afford but not so large that it looks out of place in your landscape. Fact is, most people end up rebuilding their water feature because they want it bigger. Build your dream water feature the first time!




What is the cost to build a pond?


This greatly depends on if you build the pond yourself or if you hire a professional to do it. We would be happy to talk it out and put together a quote for you. Contact us today!




How long does it take for a landscape contractor to install a pond or a pond-free water feature?


Most water features can be installed in a day or less with minimal or no damage to your yard, but some larger water features may take a week or two. The weather also plays a roll in how long it takes, but you can be assured our certified professionals will get the job done right and on time!




Can I have fish and plants in my pond?


Of course you can! As long as you have a water garden or pond. Some of the other water features can support plant life but not fish. Adding fish to your pond will have a positive effect on the eco-system and create a new and engaging element to your water feature!




Do I need to winterize my water feature?


Yes, and it’s super easy! If the pond has been designed well you should only need to: 1. Remove leaves and debris 2. Trim foliage 3. Add beneficial bacteria 4. Bring in the water pump and store it somewhere warm 5. Drain the water out of the plumbing 6. Remove and clean the filter




So I want to install a pond in my yard. What is the next step?


We are so excited for you! Contact us and we can recommend a contractor in your area or we can prepare a quote for the equipment you'll need.




Is it ok to have a pond in an area where there are a lot of trees?


Yes, you will have more leaves in your pond during the fall but if you have a well designed and properly installed skimmer that sucks the water off the top of your pond, it will pull most of the leaves and related debris into the skimmer net which is easily emptied. Also in the fall, place a net over the pond until all the leaves are down and are cleaned up, then use MuckOff tablets to break down the leaves that fall to the bottom of the pond.




Is it a good idea to build a pond at the lowest area of your yard?


Unfortunately using your pond to capture run off is not a good idea as the run-off may contain toxins and fertilizers that make their way into your pond. Situate the pond in the most logical spot where you can have the most enjoyment from it on the higher ground, closer to your patio!




Should I use chemicals or environmentally friendly treatments in my pond?


Chemicals are very harsh on the ecosystem in your water feature. If you have fish they will not last long if you are adding harsh chemicals so please don't use them! We advise that you use environmentally friendly treatments and work towards having a balanced pond that improves the biodiversity in your back yard!





Large Pond & Dugout Treatments

How do I control submerged aquatic weeds?


It's simple, reduce the muck. Muck is where the weeds are most likely to root because of the concentrate of nutrients. 1. Use MuckAway to reduce muck levels. 2. Use Weed Razer to cut and clear pond weeds. 3. Use pond dyes as it shades the water to slow photosynthesis. 4. Aeration also adds dissolved oxygen through the water column to the bottom of the pond. 5. Beneficial bacteria reduces nutrients that feed the aquatic weeds.





CAST Lighting Product Information

Can CAST LED lights get hot enough to melt snow?


Anyone with landscape lights in Canada knows that when the snowfall comes, the lighting gets covered up! Luckily almost all CAST landscape lighting gets hot enough to melt the snow without water damage from the melt.




Do CAST lighting products comply with LEED (Leadership in Energy and Environmental Design) certification requirements?


CAST Lighting products meet the LEED certification standards by reducing light pollution and making lighting products more energy efficient. Most CAST lights are fully shielded to prevent light pollution and the transformers and lamps are very energy efficient.




Does Riverdale Supply offer LED fixtures?


Yes, Riverdale Supply stocks and supplies CAST lighting fixtures. We exclusively carry CAST Lighting as they are the industry leader in LED development for landscape lighting. CAST LED fixtures are very durable, high-performing year-round, and competively priced.




How long will the bulbs last?


The light life expectancy is displayed on the product box and is determined by a number of testing procedures set by the Illumination Engineering Society of North America (IESNA). When these CAST lights go through changes in temperature, or have voltage fluctuations, lamp life may be shortened. Given these conditions, a 10,000 hour CAST bulb can last 18-30 months. A 5,000 hour bulb may last between 12 - 24 months in a landscape setting.




How many landscape lights can one CAST LED Impressionist Light replace?


It really depends on your calculation and type of lights you're replacing but accordinging to our calculations... Each CAST LED Impressionist Light has 20 levels of light level adjustment; with 5 replaceable optics and 3 different color temperatures so 20 x 5 x 3 = would mean 300 different light combinations compared to a traditional, single colour output landscape light! That means with the purchase of one CAST LED Impressionist directional light, you or your landscape contractor can adjust the brightness, beam spread, and color temperature to find the perfect lighting effect for your desired design!




What is the warranty on the CAST lighting offers?


CAST landscape lighting warrants its products against defects in material and workmanship. If a defect is found, the manufacturer will either replace or repair any properly installed CAST Lighting product which fails under normal landscape operating conditions and has no evidence of being tampered with, abused or damaged. Here's a more detailed warranty coverage for each CAST product type (from CAST's website)... Lighting Fixtures (excludes demo kit components) a. All sand-cast bronze castings and copper stems: Lifetime Warranty. b. All Brass Source Lighting Housings: Lifetime Warranty c. Electrical components: 3-Year Warranty (See LED exceptions below) Natural Bronze alloy is a living finish designed to weather, age, and blend naturally in the landscape. Depending on the climate, bronze ages differently and in some cases might develop minor surface zinc, which is part of the aging process and easily wipes off. Transformers a. Windings and Stainless Steel (SS Series) Enclosures: Lifetime Warranty (see salt spray exposure exception below) b. Mild Steel (PS Series) Enclosures: 3-Year Warranty c. Electrical Components: 3-Year Warranty d. Photocells and Timers: 3-Year Warranty No-Ox® Wire: 25-Year Warranty Tools and Meters: (includes Impressionist Dimmer Control-CDIMMER): 1-Year Warranty Demo Kit Components: 90-Day Warranty Incandescent & Halogen Lamps – No Warranty LED Circuits - Cast Lighting LLC warrants its LED circuits (includes LED drivers, chips, and replaceable LED modules) when purchased from an authorized Cast Lighting distributor to the original purchaser as follows: Extended Warranty for LED Lamps and Integrated LED Circuits exclusive of any competitors products (applies with an approved CAST Lighting transformer and dimmer (if used): CAST Landscape® and Source Lighting Integrated LED’s & Modules–10 years Terralux Modules - 5 years Dynasty LED - 4 years MR-16 LED Drop-In Lamps -5 Years Mini LED G4Bi-Pin, S8, SCB, 921, T5 - 3 Years. The following CAST Lighting transformers are approved for use with CAST Lighting LED circuits: CJT75SSMT CJ300PSMT CJ900SSMT CJT150SSMT CJ600SSMT CM900SSMT - Also includes all E1 models (220/240 V Export Series) of these transformers. CJ300SSMT CJ600PSMT CM1200SSMT Use of non-approved transformers or dimmers voids an LED warranty coverage. Transformer Warranty covers only properly installed and maintained transformers. Transformers returned and inspected at the Cast Lighting service center found to have the following will not becovered by warranty: a. Transformers left operating in a horizontal position or while in contact with the ground b. Transformers left operating without cover in place as evidencedby internal weather or waterdamage c. Transformers with missing covers or other supplied parts d. Transformers with cut power cords, or that have been altered in any way e. Transformers damaged by loose terminal block screws. Transformers installed within one thousand feet of any salt water source must be installed in anenclosure such as by Hoffman MFG or in a building, shed or suitable protection to avoid salt spray damage to the transformer. Damage from salt spray is not covered by this warranty. Installations in a building must adhere to applicable local electrical code. Contact local electrical authority for details specific to your municipality or governing body. Transformers that are returned to distributor and claim to be defective must be bench tested by the distributor prior to obtaining an RGA from Cast Lighting. To replace a transformer that is suspected of having a warranted defect the original purchaser must contact Cast Lighting LLC and obtain a returngoods authorization (RGA) and ship FOB destination to the Cast Lighting service center identified on the RGA. Transformer will be repaired and returned to customer either with a like model swapped out for the returned unit or the actual returned unit being repaired and returned to the customer. CAST Lighting reserves the right to issue a credit, repair, or swap-out with a rebuilt transformer any defective transformer. If returned transformers are found to require repairs not covered under warranty, then the customer will be notified of the repair charge and given forty-five days from the date of estimate to choose toeither repair, return un-repaired, or to abandon ownership. Transformers held over forty five days (without communication from owner) will be considered abandoned and CAST Lighting will assume ownership. If owner authorizes unwarranted repairs, then the owner will be responsible for all repair, packaging, and shipping costs. In addition to the above, all returned transformers must be tagged with customer’s name, contact person, problem encountered, cell phone number and e-mail information. Do not write on transformer with a magic marker. Transformer must be packaged properly to avoid shipping damage. Claims Procedure To replace a product that is suspected of having a warranted defect, the original purchaser must contact Cast Lighting LLC and obtain a return goods authorization (RGA) and ship FOB destination to the Cast Lighting service center identified on the RGA. Original owner must include proof of purchase, original purchasers name, return address and a detailed description of the allegedly defective parts or products. Purchaser is responsible for the cost of labor to remove, repair, and reinstall any product. CAST Lighting LLC reserves the right to have a CAST Lighting authorized technician inspect the installation prior to removal of product to verify defect claim. If any of the warranted products are found by CAST lighting to be defective, such products will, at Cast Lighting LLC’s sole discretion, be replaced, repaired or refundedless an amount directly attributable to the owner’s prior use – such use to be calculated as a percentage of published estimated life. Repaired or replaced product will be returned prepaid according to the shipping information provided by the original purchaser as noted on the RGA. The parties here to expressly agree that purchaser’s sole and exclusive remedy against CAST Lighting LLC shall be for the repair, replacement, or refund of defective products as provided here in. This warranty extends only to product ownership by original purchaser and is not transferable whether to heirs, subsequent owners, or otherwise. This warranty does not cover labor or any other expenses to remove or install any defective, repaired, or replaced product. This warranty does not apply to any products that have been subject to misuse, mishandling, misapplication, neglect (including but not limited to improper maintenance), accident, improper installation, acts of god, improper packaging of returned products, modification, lightning strikes, voltage surges, or operating voltages in excess of +/–10% of the standard supply voltage of 120 volts or 230/240 volts AC, 50/60 Hz. The forgoing warranty is in lieu of all other warranties expressed or implied including those of merchantability, fitness, or for any particular purpose or infringement. Original purchaser shall in no event be entitled to, and CAST lighting shall not be liable for indirect, special, incidental, or consequentialdamages of any nature, including, but not limited to, loss of profit, injury to reputation, and/or loss ofcustomers. No employee or agent of CAST Lighting may extend, modify and /or change the terms of this warranty.




What are CAST Landscape Lights made of?


CAST landscape lighting is made from solid sand-cast bronze! This is the most corrosion-resistant metal used to make landscape lighting fixtures in the industry. There is no scratching, chipping, cracking, breaking or corroding under normal conditions. It is an incredibly durable product that will withstand even the harshest Canadian winters.




My CAST lighting fixtures are turning white! Why?


Because the CAST lighting fixtures are made of bronze, which naturally contains small amounts of zinc. After installation and due to enviromental conditions, some zinc migrates to the surface creating a white appearance. Do not be allarmed as this can be easily wiped off or will wear away naturally. We urge owners to let this process wear away naturally but if removed manually, we recommend gently scouring the fixture with steel wool first, then wiping off with a damp cloth. To further prevent the zinc migration to the surface after cleaned, we recommend spraying the fixture with a lubricant like WD-40 and evenly distribute over the surface.





CAST Landscape Lighting Design

What CAST fixtures are best used for lighting up the front of a house?


CAST directional lights are perect for for illuminating broad, vertical surfaces. CAST directional lights are available in a variety of beam angles and wattages allowing for full customization of the lighting design/effect as it lights up your home.




What techniques can I use to light up my driveway?


Using a moonlighting technique is perfect for wide driveways or pathways. CAST tree lights are the best solution to achieve this effect. It involves mounting the tree lights 20 to 30 ft. up into trees along your driveway. The edges of your driveway can also be illuminated with CAST Source recessed lights which are small and compact but are perfect for leading a viewer down a path by showing path boundaries!




What is the best way to light up my retaining wall?


CAST wall lights are the perfect lighting solution for lighting up large walls and pillars as they emit a soft, long, and broad beam of light thats adjustable!




Does Riverdale Supply offer any lights for underwater use?


We sure do! We supply waterproof lights that are perfect for underwater illumination. These are great for illuminating ponds and waterfalls so you can enjoy them at night too!




Do any CAST lights you supply have colour adjustment options?


Of course! We supply CAST Source spotlights that have RBGW colour combinations that can be adjusted wirelessly right from your smartphone or tablet device!




What would be the best option for lighting up a sign?


Although there are a few CAST lights that will do the trick, in our opinion a CAST wall or wash light is the perfect candidate for the job as the soft, wide beam can be adjusted to cover any area of a sign without over illuminating the sign's details.





CAST Landscape Lighting Installation

Will a CAST landscape lighting installation damage property?


Our CAST certified installation specialists know how to install your CAST lighting system with minimal digging compared to higher voltage systems. Typically small, narrow trenches need to be made, but after a complete setup which usually takes 2-3 days, your property will be undamaged and illuminated!




Can CAST lights be dimmed?


If your lighting system is setup and installed properly, your lights should be set up at optimal angles to not be dimmed as the lights should illuminate soft, indirect beams thats not harsh on the eye. By dimming the system, you run the risk of detorating the lighting circuit. Selecting a CAST landscape light based on the amount of light you require is the best approach, however if dimming is necessary, more information can be found on the CAST website https://cast-lighting.com/




Can I install CAST Lights myself?


Given the specific product and specialty skill requirments, we do not recommend that homeowners undertake the installation of a CAST landscape lighting system. To achieve the best results, you would need: 1. Electrical installation experience 2. Appropriate installation and testing tools 3. Take time to learn the CAST system of landscape lighting installation Our certified CAST-trained professionals will give you better results and we would be more than happy to connect you with a trusted CAST Installation Contractor so the job gets done right and on time!




Can I mount a transformer inside my home?


We recommend installing your lighting system transformer outside to promote the dissipation of heat generated by the transformer but it can be installed indoors if neccesary. An installer should follow National Electrical Code (NEC) guidelines for running wires thorugh exterior walls and use a rated metal conduit.





 
 
 
 
 
 
 
 
 

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We strive to continuously build our renowned reputation within the landscape industry for providing integrity with premium, environmentally sustainable products, prompt and reliable service, paired with excellent training and support for all of our valued customers.

 

Our customers mean the world to us!

Address: #3 -70 Main St N, Carman, MB R0G 0J0

Hours:  Monday to Friday 8am -5pm

Phone: +1 (877) 745-6898

Email: Lynne@riverdalesupply.ca

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